Frequently Asked Questions

It is highly recommended that you use Chrome, Safari, Firefox or Edge. TAMVOES does NOT support Internet Explorer.

Yes, TAMVOES Health Inc. has a newsletter. To subscribe click here.

Your TamID is a unique alphanumerical value to verify to your Team that you are the individual who you are claiming to be. To avoid adding another individual with the same name, make sure to double check using their TamID.

On the Client side, the basic subscription level is free. Clients also have the option to upgrade to our Premium subscription for $10.99/month or $120.99/yr. We also offer a family plan for $34.99/month and $384.99/yr.

Find out more here.

On the Professional Teams side, subscription fees are calculated on a case-to-case basis once we understand the functionalities which are required and the way that the Professional plans to interact with the site. Book a demo with us today so we can learn more about your business needs!

Click here.

The PDT should be working normally although there is a slight delay when uploading and downloading documents. This is because the extra security measures being taken slow down the connection between our servers and where your information is stored. The wait time should be approximately 15 seconds. We are working hard to reduce this delay and appreciate your understanding.

We do not currently have a mobile app but are looking to build one in the future. However, you can still access Tamvoes on your mobile device through your phone’s internet browser.

To resolve this issue, please clear your device’s cookies. Refer to the articles below on how to accomplish this depending on your device and web browser.

iPhone users: Click here

Android users: Click here

Go to ‘My Team’ tab at the top of the page and proceed to click ‘Add Team Member’. You are required to type the email of the individual who you would like to add. You can then submit the form and they will be notified to accept or decline this invitation.

Refer our instructional video for adding a team member.

Go to ‘My Team’ tab at the top of the page. Find the contact which you would like to interact with and proceed to click ‘View Journal’. On this page, you will be able to view any of the events which they have shared with you. This can only be done by the owner of the Journal.

The default for all Journal entries is that no contacts will be able to view or edit the entry. To change this, use the Privacy Settings in the event card when creating the event, as shown below. After clicking on the ‘Privacy Settings’ you can assign each Team Member a permission for that specific Journal Entry.

Once you have added a Professional to your Team, they automatically have the ability to share events to your Journal. You will have to accept these Journal entries before they are added to your Journal.

Since having more than one dependant profile is a function that is a part of our premium subscription plan, you will need to contact info@tamvoes.com to request access to this information and for further details if you have downgraded your subscription plan.

Each tab in your TAMVOES account has either a HELP button or this ‘?’ symbol. Clicking these will open the tutorial for that page.

Editing your Health Summary is done in the My Health Profile Tab. Clicking the ‘Edit’ button underneath General Information will allow you to edit those fields that you see in My Health Summary.

You can enter in a new vital recording by clicking on ‘Add an entry’ which is on the right-hand side of the Vitals title in the My Health Profile tab. This will bring up all the field types for you to record your specific vital measurements.

Click on the title ‘Allergies’, you will see an orange box on the left-hand side of each allergy name (red circle). Click on this box and the editing procedure will appear above the table (blue rectangle). Click next until you have edited all components of the allergy, then click submit.

To add a professional user to your team, you first need to navigate to the My Team tab. Next select the “Add Team Member” tab and either enter in the professional user’s email or TamID. They will receive a contact request on their Tamvoes account which they must accept.

If you have deleted an event or file which you would like to recover, please contact info@tamvoes.com and we will be able to assist you.

To share a PDT file, select the PDT file you would like to share. Under options click the three dotted lines and another window will pop up. From there, select share setting and choose the contacts you would like to share the file with.

You will need to have two different emails as the registration cannot be linked from one to another.

To add a client to your contact list, first navigate to the “My Contacts” tab and go to the “Manage Clients” tab. Next select the “Add Client” tab and either enter in the client’s email or TamID. They will receive a contact request on their Tamvoes account which they must accept.

To share an invoice with a client, first open the desired invoice. Select email and enter in the email of the desired client. The invoice will be sent to their email through the Tamvoes system.

On the organization admin tab select “Add Member”. Enter in their name and permission level. An access code will be generated which you must share with that team member. They will then login using that access code and be prompted to create a password. Once that is done, they are set up and part of the same organization.

The most common reason for this is that the invoice has been paid. In this case the invoice is locked from editing. If this is not the case for you then please email info@tamvoes.com for additional troubleshooting.

Yes! If your client has an existing TAMVOES account then we highly suggest that you add them to your contacts and take advantage of the sharing capabilities. However, if your client doesn’t have a TAMVOES account, then you can simply use the existing features without linking it for their access.

To add a non-TAMVOES client My Contacts page > Manage Clients tab > click the add Client button > click add a non-TAMVOES Client. You can now find their information in your My Clients tab along with other TAMVOES Clients.

That is great news! In order to share existing files, entries and health profile information with your client you simply need to go to My Contacts Page > Manage Clients tab > scroll to Non-TAMOVES Clients list > under options click on the two arrows and proceed by following instructions on the form.

MedStack is a privacy compliance automation platform that builds, measures, and actively manages compliance atop the public cloud. MedStack provides secure, flexible, single-tenant cloud infrastructure tailored to TAMVOES’ unique requirements, with pre-written, code-generated and real-time auditable privacy policies around complex frameworks such as HIPAA, NIST, PHIPA, PIPEDA, and HITECH. MedStack successfully completed its Service Organization Control (SOC) 2 Type I audit in January 2020.

TAMVOES leverages MedStack’s platform to create and modify our desired cloud resources and services. Application images are deployed to environments created via MedStack’s automation system, while all underlying security and compliance aspects are untouchable and remain intact.

Up-to-date Privacy Impact Assessment (PIA) and Threat Risk Assessment (TRA) have been undertaken for the United States, Canada, Singapore, the United Kingdom, Western Europe, South America and Australia.

MedStack supports Azure data centers around the world and is currently live in Canada, the United States, Latin America, Netherlands, Singapore and Australia.

Encryption, network security, monitoring, audit logging, backups, and certificate and key management are each among the various controls implemented, enforced, and documented by MedStack’s platform.

Supported policies:

  • Access control
  • Asset management
  • Awareness, training, and reminders
  • Backup
  • Compliance
  • Continuity
  • Cryptography
  • Definitions
  • Disciplinary process
  • Documentation
  • Human resource security
  • Information classification
  • Information privacy
  • Information security
  • Information security incidents
  • Logging and monitoring
  • Malware protection
  • Media handling
  • Mobile devices and teleworking
  • Network security management
  • Risk management
  • Secure areas
  • Software development and operations
  • Suppliers
  • Workstation

We take security and privacy seriously at TAMVOES Health Inc.. Our secure servers are located only in Canada and we use secure socket layers (SSL) to protect your information. This is equivalent to the security you find in our Canadian banking system. All of your data will also be encrypted. Please email info@tamvoes.com for more information.

TAMVOES’ security requirements are powered by MedStack, a leading privacy compliance hosting platform built specifically for the needs of the digital health industry.

TAMVOES’ application environment has been wrapped with all of the technical controls and safeguards required by today’s healthcare enterprise systems. Each element of our security architecture ties back to a specific policy of ISO 27001. These policies are then mapped to the corresponding privacy frameworks and industry standards where we operate.

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