Frequently Asked Questions

It is highly recommended that you use Chrome, Safari, Firefox or Edge. TAMVOES does NOT support Internet Explorer.

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Your TamID is a unique alphanumerical value to verify to your Team that you are the individual who you are claiming to be. To avoid adding another individual with the same name, make sure to double check using their TamID.

Yes, you can. When typing their email into the ‘Add Team Member’ form, they will receive an email saying that you would like to add them to your team on TAMVOES. Further they will be prompted to create their own account to accept this invitation.

If your recording function is not working, it may be that your microphone on your computer or device is not enabled. Follow your computer’s instructions on how to enable your microphone.

You do not need to enter all your information at the time of registration. All you need to start using TAMVOES is your name, and an email address. You may add to your profile and medical history at any time during or after registration, however; it should be noted that some of the functions of TAMVOES may not work effectively if you have missing information. i.e. Professional search function based on location.

The Basic TAMVOES System is free for individual users. Clients also have the option to upgrade to our premium profile.

The PDT should be working normally although there is a slight delay when uploading and downloading documents. This is because the extra security measures being taken slow down the connection between our servers and where your information is stored. The wait time should be approximately 15 seconds. We are working hard to reduce this delay and appreciate your understanding.

To access the Professional and Medical Search, you need to purchase Tamvoes Premium. Premium can be purchased by logging onto your Tamvoes account and navigating to the Premium tab where you can choose your desired subscription.

To share a PDT file, select the PDT file you would like to share. Under options click the three dotted lines and another window will pop up. From there, select share setting and choose the contacts you would like to share the file with.

We do not currently have a mobile app but are looking to build one in the future. However, you can still access Tamvoes on your mobile device through your phone’s internet browser.

To resolve this issue, please clear your device’s cookies. Refer to the articles below on how to accomplish this depending on your device and web browser.

iPhone users: Click here

Android users: Click here

At the present time, this will not be done automatically, therefore it will need to be added in manually if you would like the information to show in your health profile as well as in your Personal Data Trust.

Coming Soon: The data will be taken from the photo and added into your Health Profile in one simple step for you.

Go to ‘My Team’ tab at the top of the page and proceed to click ‘Add Team Member’. You are required to type the email of the individual who you would like to add. You can then submit the form and they will be notified to accept or decline this invitation.

Refer our instructional video for adding a team member.

Go to ‘My Team’ tab at the top of the page. Find the contact which you would like to interact with and proceed to click ‘View Journal’. On this page, you will be able to view any of the events which they have shared with you. This can only be done by the owner of the Journal.

The default for all Journal entries is that no contacts will be able to view or edit the entry. To change this, use the Privacy Settings in the event card when creating the event, as shown below. After clicking on the ‘Privacy Settings’ you can assign each contact a permission for that specific Journal Entry.

The TAMVOES System has a simple to use authorization tool which allows the user to pick and choose who has or who doesn’t have authorization to view or edit information. These authorizations may be changed at any time and include different options such as the ability to see your profile, edit your profile or take over your account (Power of Attorney).

Once you have connected with your Professional Team member through the TAMVOES System, you will need to authorize them to add information to your Journal.

If you downgraded from a premium to basic account you will notice that your previously made dependant profiles are not visible. To see these dependant profiles again you must re-upgrade to a premium subscriptions as a basic subscription limits the number of dependant profiles visible. After re-upgrading you should be able to see all previous dependnat profiles created.

Each tab in your TAMVOES account has either a HELP button or this ‘?’ symbol. Clicking these will open the tutorial for that page.

Editing your Health Summary is done in the My Health Profile Tab. Clicking the ‘Edit’ button underneath General Information will allow you to edit those fields that you see in My Health Summary.

You can enter in a new vital recording by clicking on ‘Add an entry’ which is on the right-hand side of the Vitals title in the My Health Profile tab. This will bring up all the field types for you to record your specific vital measurements.

Click on the title ‘Allergies’, you will see an orange box on the left-hand side of each allergy name (red circle). Click on this box and the editing procedure will appear above the table (blue rectangle). Click next until you have edited all components of the allergy, then click submit.

To add a professional user to your team, you first need to navigate to the My Team tab. Next select the “Add Team Member” tab and either enter in the professional user’s email or TamID. They will receive a contact request on their Tamvoes account which they must accept.

Premium can be purchased by logging in to your Tamvoes account and navigating to the Premium tab where you can choose your desired subscription.

Yes, this is possible, although you will need to register using two email addresses. One to register as a Client and one as a Professional. Please note that you will not be able to link the registration for two accounts.

The “My Rating” tab on the profile page represents the feedback and ratings given by clients on the Tamvoes system. It is currently still in development but all organizations will start off with 4/5 stars.

To add a client to your contact list, first navigate to the “My Contacts” tab and go to the “Manage Clients” tab. Next select the “Add Client” tab and either enter in the client’s email or TamID. They will receive a contact request on their Tamvoes account which they must accept.

To share an invoice with a client, first open the desired invoice. Select email and enter in the email of the desired client. The invoice will be sent to their email through the Tamvoes system.

On the organization admin tab select “Add Member”. Enter in their name and permission level. An access code will be generated which you must share with that team member. They will then login using that access code and be prompted to create a password. Once that is done, they are set up and part of the same organization.

When invoices are paid, they can no longer be edited due to security reasons.

MedStack is a privacy compliance automation platform that builds, measures, and actively manages compliance atop the public cloud. MedStack provides secure, flexible, single-tenant cloud infrastructure tailored to TAMVOES’ unique requirements, with pre-written, code-generated and real-time auditable privacy policies around complex frameworks such as HIPAA, NIST, PHIPA, PIPEDA, and HITECH. MedStack successfully completed its Service Organization Control (SOC) 2 Type I audit in January 2020.

TAMVOES leverages MedStack’s platform to create and modify our desired cloud resources and services. Application images are deployed to environments created via MedStack’s automation system, while all underlying security and compliance aspects are untouchable and remain intact.

Up-to-date Privacy Impact Assessment (PIA) and Threat Risk Assessment (TRA) have been undertaken for the United States, Canada, Singapore, the United Kingdom, Western Europe, South America and Australia.

MedStack supports Azure data centers around the world and is currently live in Canada, the United States, Latin America, Netherlands, Singapore and Australia.

Encryption, network security, monitoring, audit logging, backups, and certificate and key management are each among the various controls implemented, enforced, and documented by MedStack’s platform.

Supported policies:

  • Access control
  • Asset management
  • Awareness, training, and reminders
  • Backup
  • Compliance
  • Continuity
  • Cryptography
  • Definitions
  • Disciplinary process
  • Documentation
  • Human resource security
  • Information classification
  • Information privacy
  • Information security
  • Information security incidents
  • Logging and monitoring
  • Malware protection
  • Media handling
  • Mobile devices and teleworking
  • Network security management
  • Risk management
  • Secure areas
  • Software development and operations
  • Suppliers
  • Workstation

We take security and privacy seriously at TAMVOES. Our secrure servers are located only in Canada and we use secure socket layers (SSL) to protect your information. This is equivalent to the security you find in our Canadian banking system. All of your data will also be encrypted.

TAMVOES’ security requirements are powered by MedStack, a leading privacy compliance hosting platform built specifically for the needs of the digital health industry.

TAMVOES’ application environment has been wrapped with all of the technical controls and safeguards required by today’s healthcare enterprise systems. Each element of our security architecture ties back to a specific policy of ISO 27001. These policies are then mapped to the corresponding privacy frameworks and industry standards where we operate.

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